Fast help for live signage operations.
When something goes wrong, the fastest path to resolution is clear context. Send us the site, player, timestamp, and what you expected to happen.
- Include player name and site.
- Include error text and screenshot.
- Include timestamp and expected behavior.
Before you contact support
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01
Confirm scope
Identify the affected site, player, and content item.
-
02
Capture the exact moment
Record the time the issue appeared and whether it is still active.
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03
Send evidence
Attach screenshots and the visible error message or unexpected output.
Playback and assignment checks
Use player status and assignment fields to confirm expected target configuration.
Schedule verification
Review the schedule calendar to verify event timing and recurrence behavior.
Support FAQ
What should I include for a playback issue?
Send site name, player name, expected content, actual content, and timestamp.
Can support help with schedule conflicts?
Yes. Include the conflicting event names, start times, and recurrence settings.
Can support help with emergency broadcast behavior?
Yes. Include the emergency content name, activation time, and affected players/sites.
Where should requests be sent?
Email support@screennova.app with screenshots and context details.
Need help right now?
Email support@screennova.app and include your issue details so we can triage quickly.