Privacy Policy

1. Scope

This Privacy Policy explains how ScreenNova collects, uses, discloses, and protects information when you use our websites, applications, players, APIs, and related services (collectively, the "Service"). This policy applies to organization administrators, invited users, and visitors who interact with ScreenNova.

2. Information We Collect

We may collect the following categories of information:

• Account and profile data: name, email address, phone number, role, authentication data.
• Organization data: organization name, identifier, site/location data, timezone, billing profile.
• Operational data: content metadata, scheduling data, player assignment and heartbeat status, system logs.
• Technical data: IP address, browser/device data, approximate geolocation, usage and diagnostic events.
• Payment and billing data: subscription metadata, billing history, and payment method tokens/metadata processed by Stripe. ScreenNova does not store raw full card or bank account numbers.
• Support communications: messages and attachments you submit to support.

3. How We Use Information

We use information to:

• Provide, maintain, and improve the Service.
• Authenticate users and enforce access controls and security controls.
• Process subscriptions, invoicing, and account administration.
• Deliver support and service communications.
• Detect, investigate, and prevent fraud, abuse, and security incidents.
• Comply with legal obligations and enforce agreements.

4. Legal Bases for Processing

Where required by law, our legal bases include:

• Performance of a contract (providing the Service to your organization).
• Legitimate interests (security, reliability, analytics, and support).
• Compliance with legal obligations.
• Consent, where required and obtained.

5. How We Share Information

We may share information with:

• Service providers: hosting, infrastructure, email delivery, payment processors, and security vendors.
• Organization administrators: account and usage data relevant to their managed organization.
• Legal and compliance parties: when required by law, legal process, or to protect rights and safety.
• Corporate transactions: in connection with a merger, acquisition, financing, or asset transfer.

We do not sell personal information.

6. Data Retention

We retain data for as long as needed to provide the Service, maintain security and audit records, meet contractual obligations, and comply with legal requirements. Retention periods vary by data type and usage context. We may retain de-identified or aggregated data for analytics and service improvement.

7. Security

We implement administrative, technical, and organizational safeguards designed to protect data. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. International Data Transfers

ScreenNova and its providers may process data in countries other than your own. Where required, we use appropriate safeguards for cross-border transfers.

9. Your Rights and Choices

Depending on applicable law, you may have rights to access, correct, delete, or export personal data, and to object to or restrict certain processing. To submit a request, contact us at support@screennova.app.

10. Children

The Service is not intended for children under 13, and we do not knowingly collect personal information directly from children under 13.

11. Third-Party Services and Links

The Service may integrate with third-party services. Their privacy practices are governed by their own policies and terms.

12. Changes to This Policy

We may update this Privacy Policy periodically. Material updates will be posted on this page with an updated effective date.

13. Contact

For privacy questions or requests, contact ScreenNova at support@screennova.app.